Q & A

V. SOUZ is based in Sydney, Australia but we ship Worldwide. 

Do you take orders from overseas?

Yes! V. SOUZ gowns have shipped all over the world. International orders do go through customs, so it's important to consider time in transit, taxes and import duties when placing your order. If you have questions, contact your country's customs office for detailed information, since policies vary depending on where you live.

What about a custom dress? Can you design a one-of-a-kind gown for me, even long distance?

V. SOUZ makes time in her schedule to design extraordinary custom gowns each season. If you think a one-of-a-kind dress is for you, send us an email and we will provide you with detailed information about the process.

I've ordered my dress -- how soon will I receive it?

Standard order time is 14 weeks unless you have requested a rush order (see the   Orders section for rush options if you are on a tight timeframe).

I'm interested in a V. SOUZ  Bridal or Couture dress not listed in your shop. Is it available to order?

We are adding new dresses to the shop regularly. Contact Us if you’re looking for a dress you don't see listed.

I like your dresses, but would like to make some changes. Will you modify your designs?

Each design is made as sampled, but we are always happy to grant special requests when possible. Just email us with your inquiry!